Courtesy translation. Only the Spanish version is legally binding.
1.Who is responsible
The data controller is Alquimia Resto Bar, with premises at AltaZona Mall, Armenia, Quindío. For anything about your data, write to us on WhatsApp at 318 099 4289, or through our contact page.
2.What data we keep
- Bookings: name, mobile number, number of guests, date and time, and any note you write.
- Esenciales Alquimia (our guest program): name, mobile number, birthday if you give it, what you order at the venue (date and amount, no card details), esencias earned and redeemed, and your ratings and comments for each visit.
- Alquimia Codes (the trivia game): name, mobile number, and your attempts and correct answers.
- WhatsApp: your number, your profile name and the messages you exchange with us (including those answered by the automated assistant).
- Contact and reviews: what you send us through the form and the internal feedback you leave.
- Website visits: we do not use tracking cookies or third-party services. We anonymously record the page viewed, the type of device, the approximate city and which site you came from. We do not store your IP address: it is replaced with an irreversible code.
- Online orders and payments (when available): delivery details and the payment result reported to us by the payment gateway. Your card or account details are handled by the gateway, never by us.
We do not ask for or store sensitive data. Our services are for adults only.
3.What we use it for
- To confirm and remind you of your bookings, and to let you know if anything changes.
- To keep track of your esencias, ranks, redemptions and rewards, and to tell you when you have something to claim.
- To answer you on WhatsApp, through the automated assistant or a member of our team.
- To send you news, promotions or a birthday greeting only if you agreed to it; you can opt out at any time by replying BAJA.
- To improve our service: reading your ratings and comments, and understanding which pages are visited.
- To meet legal and accounting obligations.
4.WhatsApp and Meta
Our WhatsApp runs on Meta's WhatsApp Business platform. When you write to us, Meta passes your number, your profile name and your message to our system, which may reply automatically (an assistant that knows the menu, opening hours, bookings and Esenciales) or hand you over to a person. We only write to you first about things you asked for (confirmations, access codes, rewards) or if you agreed to receive news. Meta handles your data under its own policy; we do not sell or share your number.
5.Who it is shared with
- Cloudflare (hosting and database for the website and the system).
- Meta / WhatsApp (messaging).
- Payment gateway (when online orders exist) and, if you choose to, Google's review platform when you tap the review button.
- Authorities, when required by law.
- Vivent SAS, which makes and keeps the system of Alquimia and Vivent (see "Alquimia and Vivent").
No one else. We do not sell data or use it for third-party advertising.
6.How long
For as long as you are a guest or a member of Esenciales and up to two years after your last visit or message; data linked to sales is kept for as long as accounting and tax law requires. Anonymous visit records are summarized and deleted periodically.
7.Your rights
Under Law 1581 of 2012 you may access, update, correct and delete your data, revoke the authorization you gave us, ask for proof of that authorization and file complaints with the Superintendence of Industry and Commerce (SIC). We answer inquiries within ten business days at most and claims within fifteen, as the law requires.
8.How to delete your data
Write to us on WhatsApp at 318 099 4289 or by email at [email protected] with the text "Eliminar mis datos" (delete my data) from the number or email you registered. Within fifteen business days at most we will delete your Esenciales profile, your bookings, your messages and your Alquimia Codes entries, and confirm it through the same channel. We only keep the records that accounting law requires, without your name attached to anything that does not need it. If you just want to stop receiving messages, reply BAJA on WhatsApp.
9.Security
Passwords and codes are stored with irreversible encryption; team access is by user and role and is logged; the website and the system only work over encrypted connections (HTTPS).
10.Changes
If this policy changes, we will publish the new version here with its date. We will announce important changes on WhatsApp to those who agreed to receive news.
11.Alquimia and Vivent
Alquimia and Vivent (events and tickets) use the same system, made by Vivent SAS. There we keep your mobile number, your name and what you do with each brand: your Esenciales sign-up, your reservations, your tickets and what you order when you give your Esencial code. Each brand uses only its own. If you tick the box "I agree that Alquimia and Vivent share what I do with them to let me know about plans I’d like", both brands see together what you do so they can tell you about events and promotions you’ll like. To withdraw that permission or delete your data, write to us on WhatsApp at 318 099 4289 or at [email protected].
12.If you shop at a store built with Escencia
Online stores built with Escencia (by Vivent SAS, the company that also builds this site) belong to each business: the controller of your data is the store where you shop, and Vivent SAS processes it on the store's behalf, only so the store can work. Each store has its own database; nothing is shared between stores.
- Orders: name, mobile number, ID or tax number (NIT) if the store asks for it, city, delivery address and what you ordered. It is used for your order, its delivery, its payment and what accounting law requires.
- My account (optional): if you sign in with your mobile number or email and the code you receive on WhatsApp or by email, we keep your usual name, city, address and size, your favorites and your cart, so you can see them from any phone. You may create a password to sign in without a code; it is stored encrypted in the store and never sent; if you forget it, you sign in with a code and set a new one. If you add your email, we use it only to send you codes and to notify you when you sign in with your password from a new device. Escencia keeps in a central register your mobile number or email, your name and the permissions you gave us, so you can request or delete your data in one place; what you buy stays only in the store where you bought it. The session uses the store's own cookie, which lasts 90 days, and another that remembers this device for one year. While you are signed in, the store sees which products you look at, what you add to your cart and what you order on its site (to serve you better); when you are not signed in, your visits are counted anonymously. We do not use the cookies for anything else.
- Messages: the store only writes to remind you about a cart you left behind if you ticked the box "Acepto recibir mensajes de esta tienda por WhatsApp" (I agree to receive messages from this store on WhatsApp), which is separate and optional. It is a single message per cart, never at night and never more than one a week. To stop receiving them, reply BAJA or tap "Darme de baja" (unsubscribe) in My account.
- Deleting your account: in My account → My details → "Borrar mi cuenta" (delete my account), your account, favorites and carts are deleted instantly, and what you looked at while signed in becomes anonymous. Your orders stay with the store because they are sales. For anything else, write to the store on its WhatsApp.
- How long: carts that did not become an order are deleted after 90 days; sign-in codes, after 30.